Shipping policy

Shipping Policy — TZ Trends

Last Updated: May 12, 2026

Thank you for shopping with TZ Trends. We are committed to providing reliable international shipping and a smooth delivery experience for all customers.

Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Orders are not processed or shipped on:

  • Weekends

  • Public holidays

  • Major international holidays

During high-demand seasons, product launches, or promotional events, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times vary depending on:

  • Destination country

  • Shipping carrier

  • Product availability

  • Warehouse location

  • Customs clearance procedures

Estimated Delivery Times

Europe

  • 5–12 business days

United States

  • 5–15 business days

Canada, Australia & International

  • 7–20 business days

Please note that these are estimated shipping times and are not guaranteed delivery dates.

3. Shipping Locations

TZ Trends ships to most countries worldwide.

However, certain regions may experience:

  • Limited shipping availability

  • Extended delivery times

  • Customs restrictions

  • Carrier service limitations

If we are unable to ship to your location, you will be notified before order fulfillment.

4. Tracking Information

Most orders include tracking information.

Tracking updates may take several business days to appear after shipment.

In some cases:

  • International tracking may update slowly

  • Tracking events may pause while packages are in customs or transit between countries

Customers are responsible for monitoring their tracking information after shipment.

5. Customs, Duties & Import Taxes

International orders may be subject to:

  • Customs fees

  • Import duties

  • VAT or local taxes

These charges are determined by your local customs authority and are the responsibility of the customer.

TZ Trends is not responsible for customs delays, import fees, or taxes charged after shipment.

6. Delayed Deliveries

Shipping delays may occur due to:

  • Weather conditions

  • Customs inspections

  • Carrier disruptions

  • High seasonal demand

  • International transportation issues

  • Incorrect shipping information

While we strive to ensure timely delivery, TZ Trends cannot guarantee exact delivery dates once orders are handed to shipping carriers.

If your package experiences a significant delay, please contact our support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Shipping addresses

  • Contact details

  • Postal codes

TZ Trends is not responsible for lost or delayed packages caused by:

  • Incorrect addresses

  • Incomplete address information

  • Failed delivery attempts

  • Unclaimed packages

If a package is returned due to incorrect customer information, additional shipping charges may apply.

8. Lost or Stolen Packages

If your package is lost during transit, please contact us immediately.

We will work with the shipping carrier to investigate the issue and determine whether:

  • A replacement shipment can be arranged, or

  • A refund may be issued

Packages marked as “Delivered” by the carrier are generally considered successfully delivered.

TZ Trends is not responsible for stolen packages after confirmed delivery.

9. Split Shipments

To ensure faster delivery, some orders may be shipped separately from different fulfillment centers or warehouses.

Customers may receive:

  • Multiple tracking numbers

  • Separate delivery dates for items in the same order

There are no additional shipping charges for split shipments unless stated otherwise.

10. Shipping Restrictions

Certain products may have shipping restrictions depending on:

  • Country regulations

  • Carrier limitations

  • Product category

  • Customs laws

TZ Trends reserves the right to cancel and refund orders that cannot be legally or safely shipped.

11. Delivery Issues

If you experience any shipping issues such as:

  • Missing items

  • Damaged packages

  • Tracking problems

Please contact us within 5 days of delivery with:

  • Your order number

  • Photos of product

  • A description of the issue

Our support team will review your case and assist as quickly as possible.

12. Contact Us

If you have questions regarding shipping or delivery, please contact us:

TZ Trends Support
Email: zeyaangel987@gmail.com

Thank you for shopping with TZ Trends. We appreciate your trust in our online store and strive to provide a reliable global shopping experience.